How do I get access to AppFolio?
If you are a member of record or the spouse of a member, you are eligible for AppFolio access. If you have not received a login link to set up access, contact the office and they will send one for you.

Why do I need access to AppFolio?
Set up and edit online payments, upload insurance COI’s, view the association calendar, submit and receive real-time updates on maintenance and architectural requests, access governing documents, newsletters, and important notifications.

How do I pay my HOA fee?
There are three ways to pay:

• Online payments: May be set up in AppFolio for a nominal fee. Go to the payments tab where you can set up autopay or make one-time payments. Make sure to check the box for “make full payment” and complete the field for “pay what I owe up to”.

• Bank bill: Pay services are made available by most banking institutions. Check with your bank on how to set up bill pay.

• Payments by check: Checks may be made out to PHCA. Note your unit number and payment month in the memo section. Payments may be inserted into the secure mail slot in the stone wall to the left of the clubhouse entrance. Check payments are processed on Thursdays.

When are payments due?
HOA payments are due by the 1st of the month. Late fees are applied if not received by the tenth of the month.

Who do I contact about my account?
If you have questions about your account, please email accounting@palmyraharbourca.com

How do I submit a work order?
Members may submit work order requests through AppFolio or by calling the office.

What are examples of common work order requests?
Full gutters, issues with exterior including fence, front doors (excluding storm and glass doors), concrete sidewalk hazards, landscaping issues.

What is an architectural request?
This is something that’s necessary when making certain changes in or around their units. When homeowners want to replace their windows, doors, mailboxes, exterior light fixtures, or make a request to modify their patio or landscaping,requests must be made and approved, prior to beginning work. Architectural requests may be submitted in AppFolio or contact the office.

What documents are needed regularly?
Dryer vent cleaning and fireplace/chimney cleaning are required every two years. Turn your proof of cleaning to the office.

What seasonal maintenance is needed?
When temperatures drop and no later than November 1st, all owners are asked to winterize their outdoors spigots to help prevent burst pipes: Detach the hose, turn off the water to the outdoor spigot, drain the line, leave open, and place an insulated cover over the spigot.

What if I have a contractor work inside my unit?
Please make sure your contractor provides you with proof of insurance and is licensed. When on property, remind them to sign in to the vendor book at the clubhouse. All contractor debris must be removed by contractor and not disposed of in the dumpsters.

What’s considered an emergency?
If there is any threat to health and safety of people or pets or anything that could be a threat to the safety of your unit and surrounding units, including water intrusions, call the office immediately during office hours 9:00am-3:30pm Monday-Friday. For emergencies outside office hours call the emergency after hours line at (856)722-8590. Please make sure it’s a true emergency when using this number. For fire, smoke, CO detector activation or crime related issues such as vehicle break ins, please call 9-1-1.

What insurance coverage do I need to provide?
Every homeowner must provide current proof of homeowner (HO6) insurance. Be sure your policy includes coverage for PHCA’s $10,000 deductible; without it, in the event of a claim against PHCA, homeowners will be responsible to cover the cost of the deductible.

Can I upload the declaration page to AppFolio?
Yes. Log into AppFolio, navigate to the insurance tab and you may upload there. If you don’t have access to AppFolio, please provide a copy to the office.

What do I need to know about trash?
All trash must be securely bagged before placing in receptacle. Members who leave bulk items in trash corral areas will be fined. Contractors are not permitted to use our receptacles and are responsible for removing their construction debris. Trash is collected on Tuesdays and Fridays.

What do I need to know about recycling?
All recycling must be placed in the recycling receptacle. Cardboard MUST be broken down prior to placing in the bin. Please check the county website for recycling information Recycling | Burlington County, NJ - Official Website. Recycling is collected on Wednesdays.

What if I have bulk items that need disposal?
Bulk items are not picked up in the Harbour and must be taken to the Palmyra Borough Public Works Facility at 1 Firth Ln, Palmyra NJ

• Hours for Public Works yard drop-off: Saturdays 7:00am – 12:00pm; also Wednesday evenings 3:00pm – 7:00pm. boroughofpalmyra.com

• Mattresses and box-springs must be wrapped in plastic and there is a fee of $13.50 per item. Tire disposal is also subject to fees depending on tire type and rim status. County Landfill Charging Municipalities for Mattresses, Boxsprings and Tires

Does PHCA offer bulk pick up for a fee?
Yes, PHCA offers bulk disposal assistance. For a fee of $25 per item, PHCA will pick up and dispose of bulk items for you. Work orders must be submitted. Payment must be made prior to pick up. Mattresses and box springs must be wrapped in plastic. Additional fee of $6 if not wrapped. Borough disposal and online payment fees will be passed through to owner.

Is parking assigned?
Parking is not assigned.

How many spots does each unit get?
The total number of parking spaces throughout the complex only allows for less than two parking spaces per unit. Depending on the location of your building, space is very limited. Be respectful of your neighbors. If you have more than one vehicle, please park the second vehicle in an area that is less populated to allow other neighbors a space in the vicinity of their building.

How do I get a handicapped parking space near my unit?
If you need handicapped parking and have the necessary documentation that shows you are qualified for handicapped parking, please contact the office for instructions on how to apply for a handicapped space near your building.
Please note: By applying for a space, you are ensuring that there are enough spaces for all those who need handicapped parking, including you. You are not applying for a reserved space and the space that is designated as handicapped will not be your space exclusively. With proper handicapped tags, any car is eligible to park in any handicapped space in our parking lots. Like all parking in Palmyra Harbour, handicapped parking is also first come-first served.

Are there restrictions to what vehicles can be stored on the property?
Yes. Certain vehicles are not permitted on property and are subject to fines: work vehicles over 8,000 pounds, campers and trailers. If vehicles appear to be abandoned, please report to the office as those vehicles are subject to towing. PHCA uses the towing services of Cioffi Towing (856) 662-0211.

I’m moving and I want to store a pod in the parking lot for a few weeks. Is that allowed?
Use of pods must get advanced permission from the property manager BEFORE they are brought into one of our parking lots. Failure to do so may result in your pod being removed.

How do I use the community pool?
To have access to the pool, your unit must be in good standing, and you must have a PHCA ID card. ID cards are issues to new members and verified/updated annually. To receive a new or verified PHCA ID card and one permanent guest pass, please stop into the office during office hours or to make arrangements. You may be asked to complete an updated Occupancy Registration Form.

What are the pool hours?
Memorial Day until 3rd week of June:
Saturday and Sunday 11:30am-7:30pm

3rd week of June through Labor Day:
Monday, Tuesday, Thursday, Saturday, Sunday 11:30am-7:30pm
Weds and Friday 1pm-9pm

Weds from 7-9pm: Family Swim

Friday from 7-9pm: Adult Swim (no one under 18 permitted in pool area)

Can I bring a guest to the Pool?
Yes! You may use your one permanent guest pass for a guest.Guest passes are necessary for guests aged 2 and older. Additional guest passes may be purchased poolside for $5. For more than 5 guests, members must request Board permission at least one week in advance. For request to host parties, members must request permission at least three weeks in advance.

Is there a lifeguard at the pool?
No. There are no lifeguards at the pool and therefore members and their guests must abide by the pool rules.

Members and there guests will be asked to signed a liability waivers.

Can kids swim?
Yes of course! Any member under the age of 16 must be accompanied by a guardian 16 years of age or older.

What do I need to know to use the court?
The court may be accessed daily from 8:00am - 9:00pm May-September. Each member or unit in good standing is eligible to receive one tennis court key. Bring your PHCA ID to the office for verification and key pickup. Should a key be lost and need replacing, there is a charge of $5 per key. When using the court, please leave the court area clean, and be sure to secure the lock before leaving. Dogs are not allowed in the court grounds.

What do I need to know to use the Boat Ramp?
Members in good standing may use the boat ramp to put their jet skis or boats into the river or pull out of the water. There is no storage available though, so please move your vehicle to the clubhouse parking lot when on the water. Caution must be used around the ramp and public walkway. The ramp may not be accessed after dusk.